Today we had a 4 hour seminar at work about Perfect Service.  That is what the insurance company I work for is striving towards.  I think we can get there, but it does involve an engaged consumer.  Prior to working for an insurance company, I knew nothing.  Now, it could be dangerous how much I do know. My sister seems to have no luck with her insurance, but from the issues she has been having, the real cause of the issue is the providers.  Her providers are billing wrong.  I know because she calls me to ask what she should do and I can tell almost immediately what happened.

I used to look at my job as a job.  But I look at it as more really.  Maybe not a career because I would really like to be a stay at home mom once we have kids.  But for now, I am making a name for myself in my department and other departments.  I make sure to fix a problem, not just put a band-aid on it.  I make sure to teach others, not just keep stuff to myself.  I figure if I fix a problem, that will make less phone calls, and happier customers. 

This entry was posted on Tuesday, November 13th, 2007 at 11:16 pm and is filed under General. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.