Beware of Chase
My husband is kind of upset with Chase credit card right now. Back in January, he noticed that we were getting charged a $10 finance fee so he called customer service. He was told that it was because more than half our balance was in promotional deals. So we paid off the card’s balance with our taxes. But now we are still getting charged the $10 fee per month. So he called customer service. He used to work in customer service as a team lead assistant–so he usually got to deal with the irate customers. He knows how to speak to the customer service reps without placing the blame on them. It is just a job, he understands that. Problem was, now they changed their story. They are charging the $10 fee per month. So essentially they are charging $120 a month to have their card (with no points, etc). So he asked to speak with a manager to discuss why he was lied to in January. The customer service rep transferred him to another rep, just a rep, who in turn said she was transferring to a manager. But after waiting 10 minutes on hold, his call was dropped back in the normal queue. Basically this third rep told him they cannot take off the $10 fee, so essentially that is why he was dropped in the normal queue again. My husband also wanted to discuss with the manager the crappy customer service he was getting. But this third rep, with no warning, hung up on him. I have worked in customer service on the phones—you do not hang up on a customer. I have been yelled at, sworn at, etc and still have not hung up on anyone. But then again, if someone asked for a manager, I’d give them to one. But I have a work ethic that I do not think most people have. I think people sometimes look at their job as just a job and that real people with real issues are on the other end of that phone line. So now my husband is physically driving to Chase Bank to see if they can help out at all. I also think we are going to send an email or try to contact the company again to just discuss the customer service. There was no reason for the rep to hang up with him. He wasn’t being rude, he wasn’t being threatening, and if you are going to hang up, you are supposed to warn the customer. But look what that gets them, me blogging about what crappy customer service we were given. The thing is, we would have cancelled the card back in January if we would have known we would be charged the $10 fee per month no matter what. Well, bye bye Chase card–good riddance.
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